Compliance Policy

TheReelty India is committed to full compliance with the Real Estate (Regulation and Development) Act, 2016 (RERA) and all applicable state RERA rules. The Platform is designed to promote transparency, accountability, and consumer protection in real estate transactions across India.

• All real estate projects listed on the Platform must have a valid RERA registration number
• Agents and brokers using the Platform must hold valid RERA registration in their respective states
• Project details including carpet area, timeline, and approvals are displayed as mandated by RERA
• Advertisements and listings comply with RERA advertising guidelines
• TheReelty India reserves the right to verify RERA registration status and suspend accounts where registration has lapsed, been revoked, or is under investigation

Reporting: RERA violations may be reported to the respective State RERA Authority or to our compliance team at compliance@thereelty.com.

TheReelty India and all users of the Platform comply with the Consumer Protection Act, 2019, which provides comprehensive protection to consumers against unfair trade practices, misleading advertisements, and defective services in real estate.

• No misleading advertisements or false promises regarding property features, amenities, or delivery timelines
• Transparent pricing with no hidden charges — all costs disclosed upfront
• Consumer grievance redressal mechanism accessible through the Platform
• Compliance with product liability provisions for deficiency of service
• E-commerce rules under the Consumer Protection Act applied to digital transactions

TheReelty India maintains a comprehensive data privacy program in compliance with the Digital Personal Data Protection Act, 2023 (DPDPA) and related rules:

• Lawful Purpose: Personal data is processed only for lawful purposes with valid consent or legitimate uses as defined under the DPDPA
• Data Principal Rights: Users (Data Principals) have the right to access, correct, erase, and port their personal data
• Consent Management: Clear, informed, and specific consent is obtained before collecting personal data, with the ability to withdraw consent at any time
• Data Fiduciary Obligations: TheReelty India as a Data Fiduciary implements reasonable security safeguards to protect personal data
• Data Breach Notification: The Data Protection Board of India and affected Data Principals are notified of any personal data breach as required
• Cross-Border Transfers: Personal data transfers outside India comply with DPDPA restrictions and government-notified guidelines
• Children's Data: No processing of personal data of children without verifiable parental consent

See our full Privacy Policy for detailed information on data practices.

TheReelty India is committed to promoting equal opportunity in housing. The Platform expressly prohibits discrimination in any aspect of a real estate transaction on the basis of:

Protected under Articles 14, 15, and 16 of the Constitution of India

User Obligations: All agents, brokers, landlords, builders, and sellers using the Platform agree to comply with anti-discrimination provisions in all listings, communications, and transactions. Discriminatory listings will be removed immediately without notice.

AI Fairness: TheReelty India actively audits its AI systems for bias and disparate impact across protected categories. We do not use religion, caste, gender, place of birth, or economic status as factors in pricing algorithms or recommendation systems.

TheReelty India maintains an Anti-Money Laundering program designed to comply with the Prevention of Money Laundering Act, 2002 (PMLA), RBI guidelines, and FATF recommendations applicable to the real estate sector.

• Identity Verification (KYC): Users are subject to Know Your Customer (KYC) verification as per RBI norms before accessing transactional features
• PAN and Aadhaar Verification: PAN card details are verified for transactions as required under the Income Tax Act
• Suspicious Transaction Reporting: Suspicious transactions are reported to the Financial Intelligence Unit – India (FIU-IND) as required by law
• Cash Transaction Limits: Transactions exceeding Rs. 20 lakhs in cash require PAN reporting; transactions above Rs. 30 lakhs require registration with sub-registrar
• No Facilitation of Illegal Transactions: The Platform may not be used to facilitate money laundering, benami transactions, fraud, or the proceeds of illegal activity

TheReelty India complies with the Information Technology Act, 2000 and related rules including the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011:

• Implementation of reasonable security practices and procedures (ISO 27001 aligned)
• AES-256 encryption of sensitive personal data at rest; TLS 1.3 in transit
• Designated Grievance Officer for addressing user complaints
• Compliance with intermediary guidelines under IT Act Section 79
• Incident response plan with CERT-In notification procedures within 6 hours of discovery
• Data retention and deletion policies as per applicable regulations

TheReelty India does not facilitate or permit benami transactions on its Platform, in compliance with the Benami Transactions (Prohibition) Amendment Act, 2016:

• All property transactions must be conducted by the beneficial owner using verified identity
• Users must declare the source of funds for property purchases
• Suspected benami transactions are reported to the Initiating Officer under the Act
• Properties identified as benami are subject to confiscation by the government

TheReelty India is committed to responsible AI use in real estate. Our AI governance framework:

• Transparency: Users are informed when AI generates content, recommendations, or decisions
• Human Oversight: All AI-assisted decisions affecting users can be reviewed by a human upon request
• Fairness Audits: AI models are regularly tested for bias across protected categories under Indian law
• No Discriminatory Inputs: Religion, caste, gender, place of birth, and economic status are not inputs to any pricing, valuation, or matching algorithm
• NITI Aayog Guidelines: We follow the Responsible AI principles published by NITI Aayog for ethical AI deployment
• Explainability: We maintain documentation of AI model design, training data, and decision logic sufficient for regulatory review

Electronic signatures facilitated through the Platform comply with the Information Technology Act, 2000 (Sections 3, 3A, and 5) and the Indian Contract Act, 1872. Digital signatures using Aadhaar-based eSign (as per CCA guidelines) and electronic signatures have the same legal validity as physical signatures for applicable document types.

Users consent to receiving disclosures, agreements, and notices electronically as part of the account registration process. This consent may be withdrawn (which may affect your ability to use certain features) by contacting support@thereelty.com.

TheReelty India is committed to making the Platform accessible to persons with disabilities in compliance with the Rights of Persons with Disabilities Act, 2016 (RPwD Act) and WCAG 2.1 Level AA guidelines. We are continuously working to improve accessibility. If you encounter an accessibility barrier, please contact us at compliance@thereelty.com and we will make reasonable accommodations.

TheReelty India complies with applicable Indian tax laws and regulatory requirements:

• GST Compliance: Goods and Services Tax is applied as per applicable rates; valid GST invoices are issued for all taxable services
• TDS on Property: Buyers are informed of their obligation to deduct TDS under Section 194-IA of the Income Tax Act for property transactions exceeding Rs. 50 lakhs
• Stamp Duty: Information on applicable stamp duty and registration charges is displayed as per state-specific rates
• FEMA Compliance: Transactions involving NRIs or foreign nationals comply with the Foreign Exchange Management Act, 1999 and RBI guidelines

The Platform may not be used to:

• Facilitate benami transactions or transactions with undisclosed beneficial ownership
• Launder money or conceal the proceeds of illegal activity in violation of PMLA
• Facilitate fraud, forgery, or misrepresentation in property transactions
• List properties without valid RERA registration where RERA applies
• Process transactions for properties subject to court orders, attachment, or government acquisition
• Violate FEMA regulations regarding property transactions by non-residents

TheReelty India reserves the right to freeze accounts, block transactions, and report suspicious activity to relevant authorities without prior notice.

By using the Platform, all users — including agents, brokers, builders, developers, buyers, sellers, landlords, and tenants — agree to:

• Maintain any required professional registrations (RERA, etc.) in current, valid standing
• Comply with all applicable central, state, and local laws in their use of the Platform
• Make accurate representations in all listings, applications, and communications
• Not facilitate discrimination in housing or services
• Complete KYC verification as required for transactional features
• Promptly report suspected violations to compliance@thereelty.com

Failure to comply may result in suspension, termination, and/or referral to the applicable regulatory authority or law enforcement.

TheReelty India encourages good-faith reporting of potential compliance violations. Reports may be submitted to compliance@thereelty.com. We support the protections afforded under the Whistleblowers Protection Act, 2014.

TheReelty India prohibits retaliation against any person who reports a compliance concern in good faith. Retaliation is itself a violation of this policy and may result in disciplinary action up to and including account termination.

TheReelty India reviews this Compliance Policy at least annually and updates it as laws and regulations change. Material changes will be communicated via email and Platform notice at least 30 days before taking effect. Continued use of the Platform constitutes acceptance of the updated policy.